We are proud to announce that we have been honored with the prestigious Best of Houzz Customer Service Award 2024 for an unprecedented seven consecutive years. This achievement is a testament to our unwavering commitment to excellence and the unparalleled level of service we provide to our clients.
We’ve grown HouseHome with client satisfaction as our number one priority. Our entire team pours our hearts into honoring the hopes and dreams of the dozens of design projects per year. We have a genuine interest and passion for leading families through what can be one of the most stressful and exciting times. Investing in updates to what is like your largest investment, your home or business, is a big deal. We understand the gravity of the hard-earned budgets we work with, and the spaces that you entrust to us. We also know the value and importance of quality products and trades that allow you to enjoy your home or business for many years to come.
We want to give you a peek into the secrets to our success! Here are the top 7 reasons HouseHome excels in Customer Service.
Personalized Approach
One of the cornerstones of our success is our personalized approach to interior design. We understand that every client is unique, with their distinct tastes, preferences, and lifestyle needs. From the initial consultation to the final reveal, we take the time to listen attentively to our client's visions and aspirations, ensuring that every design decision reflects their style and personality. Trends are important, but good foundational design will allow your home to ride the waves of fun home decor trends effortlessly.
Clear Communication
Effective communication is key to a successful client-designer relationship, and we pride ourselves on our ability to keep the lines of communication open at all times. From the outset of a project, we establish clear channels of communication, providing regular updates, progress reports, and opportunities for feedback. We believe that transparency and collaboration are essential for achieving our client's vision and exceeding their expectations. We treat our partnerships with contractors and vendors the same, with very open and honest communication, and an ability to collaborate effectively for our clients to give them the best experience and finished product possible!
Transparent Pricing and Budget Management
It’s important to us to provide transparent pricing and detailed estimates for all services, materials, and labor involved in the project whenever possible. We also strive to help clients set realistic budgets and offer guidance on cost-saving measures and investment-worthy design elements. We do regular check-ins to keep clients informed about any budgetary adjustments or unforeseen expenses that may arise during the project.
Collaborative Design Process
It’s our goal to foster a collaborative design process by involving clients in decision-making and encouraging their input and creativity. Our team creates incredible photorealistic renderings, and we present clients with multiple design options and alternatives, accompanied by clear explanations and visual references. It’s also important to take into account practical considerations such as functionality, comfort, and daily usability of all spaces. It’s our job to anticipate and accommodate special requests or requirements from clients, such as accessibility features or pet-friendly design solutions.
Quality Assurance and Follow-Up
We oversee and expect high-quality workmanship and attention to detail throughout every stage of the project from all parties involved. Our estimates include time for regular site visits and inspections to monitor progress, address any issues, and ensure adherence to design specifications.
Versatility in Design
Our portfolio is a testament to our ability to design amazing spaces that seamlessly blend modern aesthetics with vintage pieces, heirlooms, and historic charm. Our client onboarding process allows us to offer customized design solutions that reflect the individual tastes, personality, and lifestyle of each client. We love interior design, and we don’t follow a rubric for how we create each space. Every room, office, coffee shop, beach house, or French Chateau we’ve designed has been curated especially for the client with one-of-a-kind collection of furnishings, artwork, and decorative accents that tell the story of the client's life and interests.
Respect for History and Tradition
Christine began HouseHome as a furniture refurbishing business, and she had a deep love and passion for historic design and the preservation of historical structures. We often create designs that bring back authentic elements of the decade the house was built! It’s our heart to show reverence for the history and heritage of a space by researching its architectural style, historical significance, and cultural context. It’s why we always work collaboratively with clients to understand the sentimental value of heirlooms and vintage pieces, incorporating them into the design narrative with care and respect.
We are deeply grateful for the honor of being recognized as a leader in our industry and look forward to continuing to serve our clients with passion, creativity, and dedication for many years to come!